Public Privacy Waiver

 

Our Fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:

• The fees charged for our advice and services may be based on a combination of:

  • A set dollar amount; OR

  • a percentage-based fee.

• Our agreed advice and service fees may include charges for:         

  • Initial advice ongoing; OR

  • annual advice and services.

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Other Costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs.

We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.

 

Commissions

For services in relation to insurance/ investments/ loan products, commissions may be paid by the product provider as follows:

• Initial Commission

  • A percentage of the value of your loan balance/ commission depending on the provider.​

• Ongoing Commission​

  • A percentage of the value of your outstanding loan amount, usually calculated at the end of each month in which you hold the loan, from some banks and some lenders outside the banks.​

 

How We Manage Any Conflicts of Interest

To ensure our advisers prioritise our clients’ interests:

• We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

• All our advisers undergo annual training about how to manage conflicts of interest.

• We maintain registers of conflicts of interest. These registers are monitored regularly, and additional training is provided as required.

• We undertake an annual independent Compliance Assurance Review.

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Our Duties and Obligations To You:

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

• Meet the standards of competence, knowledge, and skill set out in the Code of Conduct     

• Give priority to the clients’ interest, and        

• Exercise care, diligence and skill, and

• Meet the standards of ethical behaviour, conduct, and client care set out   in the Code of Conduct.

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Our Internal Complaints Process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Amanda Drabble who can be reached via email at amanda@financecorp.nzor 0211259110. Amanda will reply to you within 24 hours.

Our internal complaints handling process is as follows:

1.   Receive and acknowledge complaint.

2.   Investigate and attempt internal resolution. 

3.    Refer client to external dispute resolution scheme if unresolved.

 

Our External Complaints Process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: FSCL Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any complaints.
You can contact FSCL at:

• Address: PO Box 5967, Wellington 6140

• Phone number: 0800 347 257   OR   +64 4 472 3725 (international)

• Email address:  complaints@fscl.org.nz

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