top of page
Image by Luemen Rutkowski

Important Information.

Important Information About Finance Corp. Limited (FSP 1008254) and Astute Financial Management Limited (FSP 641829)

Licence Status and Authorisation

Astute Financial Management Limited (FSP 641829) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services.

Finance Corp. Limited (FSP 1008254) is authorised by Astute to provide financial advice services under that licence.

 

Our Contact Details

You can verify our licence status at the Financial Service Providers Register: www.fspr.govt.nz (search for FSP 1008254).

 

Nature and Scope of Our Financial Advice Service

Our licensed advisers provide financial advice specifically on mortgage products and consumer credit contracts.

We advise on residential and personal loan products only, offered by the following lenders:​

Finance Corp Lenders NZ.png

We do not provide advice on:

  • Investment products (e.g., shares, bonds, managed funds)

  • KiwiSaver products

  • Estate planning (Wills, Enduring Powers of Attorney, trusts)

  • General insurance or personal risk insurance products

If you need advice on these areas, we recommend consulting an appropriate specialist.

 

Fees and Charges

  • In most cases, our financial advice service is provided to you at no additional cost.

  • We receive commissions from product providers when you take out a residential or personal loan.

  • A fee may be charged if you repay a residential home loan within 24 or 27 months of drawdown. Details of any fees will be disclosed upfront before you proceed.

 

Conflicts of Interest and Commissions

Finance Corp. and Astute receive commissions from lenders based on the settled loan amount. Our advisers are remunerated through drawings from Finance Corp. Limited.

Occasionally, lenders provide incentives such as tickets or hampers. To prioritise your interests, we follow a strict advice process based on your goals and circumstances, maintain registers of conflicts and gifts, and conduct annual training on conflict management.

 

Complaint Handling and Dispute Resolution

We treat complaints seriously and aim to resolve them promptly. If you have concerns:

  • Contact your financial adviser first to try and resolve the issue.

  • Alternatively, contact Astute Financial Management Limited:

    • Phone: 0508 427 888 (weekdays 8:30 am–5 pm)

    • Email: customercare@astutefinancial.co.nz

    • Mail: PO Box 9268, Newmarket, Auckland 1023 (Attention: Chief Executive Officer)

 

We aim to investigate and resolve complaints within 40 days and will communicate our proposed resolution in writing.

If unresolved, you may escalate the matter to Financial Services Complaints Ltd (FSCL), an independent dispute resolution service, free to consumers:

 

Our Duties Under the Financial Markets Conduct Act 2013

Finance Corp., Astute, and our financial advisers are legally required to:

  • Meet competence and skill standards in the Code of Professional Conduct for Financial Advice Services.

  • Put your interests first and ensure advice is not materially influenced by our own interests.

  • Exercise care, diligence, and skill expected of prudent financial advisers.

  • Maintain high standards of ethical behaviour, client care, and provide suitable advice.

 

If you have any questions about this information or want further details, please contact us directly on 022 125 9110

​

bottom of page